Security and certification
What gets certified, and by whom
The difference between a conversation and evidence is the record. This is exactly what Capibara records, who vouches for it and what we do not say.
What gets recorded
Five things, and all five with a date and a time:
- The sending. Who did it, to whom and with what content.
- The delivery. That it reached the recipient, by email and by SMS.
- The identity of the signer, verified at the moment of signing.
- The exact document. Not “an agreement”, but that document and no other, identified by its digital fingerprint.
- The outcome, whatever it is: signed, declined or lapsed without a reply. All three produce evidence.
That last line is the one most often overlooked. A system that only leaves a trace when everything goes well is no use for the thing that actually needs proving: that you tried.
Who vouches for it
Deliveries and signatures are handled through Lleida.net, registered name LLEIDANETWORKS SERVEIS TELEMATICS, S.A., a qualified trust service provider listed on the Spanish trusted list.
You do not have to take our word for it: the list is public. It can be consulted in the European Commission’s trusted list browser, or on the ministry’s portal that publishes the Spanish list. The qualified services listed are for certified electronic delivery, the instrument under article 44 of Regulation (EU) 910/2014, known as eIDAS.
What we do not claim
On this we would rather understate than overstate.
- We do not say the signature is a “qualified electronic signature”. That is a specific eIDAS category, a different one, and it is not what is listed here. You will see that phrase on many sites in this sector; we do not use it because we have no basis for it.
- We do not say an agreement signed here is enforceable like a judgment. It is a contract between the parties, with the force a contract has.
- We are not a mediation body or an arbitration court, and we do not provide legal advice. The mediators, arbitrators and lawyers in the directory are independent professionals.
The certificate of the attempt
It is the document that proves you tried to reach an agreement: whom you invited, when, through which channels and with what reply — or with silence as the reply. You obtain it when the file closes, which is after thirty-one days if the other party never answers.
It matters because since 3 April 2025 the Ley Orgánica 1/2025 requires, as a general rule, that an appropriate dispute resolution method has been attempted before suing in civil and commercial matters.
Your documents
Both parties receive the same thing: the signed document and its certificate. They are available in the app, in the relevant file, and can be downloaded at any time.
Frequently asked
- What does it mean that Lleida.net is a qualified provider?
- That it is listed as such on the Spanish trusted list, the one the State publishes under Regulation (EU) 910/2014, known as eIDAS. Anyone can check it in the European trusted list browser: the entity appears as LLEIDANETWORKS SERVEIS TELEMATICS, S.A., with active qualified services for certified electronic delivery.
- Is this a qualified electronic signature?
- We do not claim that, and it is worth saying plainly. The qualified electronic signature is a specific eIDAS category, and it is not the one listed here. What is accredited by a qualified provider is certified electronic delivery: the sending, the delivery and the moment. The signed agreement, for its part, stands as a contract between the parties, like any contract they both sign.
- And if the other party never signs? Do I keep anything?
- Yes, and that is precisely the point. The evidence of sending and of delivery is produced from the moment it is sent, without waiting for the other party to react. If they decline or let the deadline pass, the file closes and the evidence remains all the same. That is what proves the attempt.
- What exactly does the document I receive contain?
- The signed document and its signature certificate, with the identity of the signer, the date and the time, and the fingerprint of the exact document that was signed. Both parties receive the same, and can download it from the app.
- Can Capibara see or alter my agreement?
- Capibara generates the document from what the parties agree and sends it for signature. It does not alter what was agreed, does not get involved in the merits of the matter and does not represent either party.
- Does this replace a lawyer?
- No. Capibara is a private negotiation and settlement service; it does not provide legal advice. For a binding offer above €2,000, article 6.2 of the Ley Orgánica 1/2025 requires legal assistance, and the app will not let it be sent without going through a professional.
Capibara Legal, S.L. is a private negotiation and settlement service.
